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ON24

ON24

Overview

What is ON24?

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

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Recent Reviews

ON24 is a win!

10 out of 10
January 29, 2024
Incentivized
We utilize ON24 for our webinars and conferences/workshops. ON24 helps us by creating marketing opportunities for our sales team to close. …
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ON24 To the Rescue!

8 out of 10
January 23, 2024
Incentivized
We use ON24 for virtual client and prospect events. The software makes it incredibly easier for our team to facilitate virtual events and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Event registration (357)
    9.6
    96%
  • Q&A (378)
    9.6
    96%
  • Slideshows (359)
    9.3
    93%
  • Record meetings / events (362)
    8.9
    89%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is ON24?

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

98 people also want pricing

Alternatives Pricing

What is Eventleaf?

Eventleaf is event registration software by Jolly Technologies. The product allows users to customize event pages and registration forms, create an event schedule, send invitations and confirmation emails, track invitation status, manage contacts, and sell tickets online.

What is ThunderTix?

Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers…

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Features

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.7
Avg 8.0

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 8.6

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

8.6
Avg 8.3

Virtual Event

These are features for Virtual Event software.

8.6
Avg 8.1
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Product Details

What is ON24?

Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.

ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.

ON24 Features

Virtual Event Features

  • Supported: Email marketing
  • Supported: Audience engagement
  • Supported: Event analytics

Online Events Collaboration Features

  • Supported: Audience polling
  • Supported: Q&A
  • Supported: Handouts

Online Events Marketing Features

  • Supported: Branding options
  • Supported: Integration to Marketing Automation
  • Supported: Attendee list export

Online Events Security Features

  • Supported: Participant roles & permissions
  • Supported: Confidential attendee list

Online Meetings / Events Features

  • Supported: Calendar integration
  • Supported: Record meetings / events
  • Supported: Slideshows
  • Supported: Event registration

ON24 Screenshots

Screenshot of Red Whale creates webinar series, Deep Dives, to engage General Practitioners.Screenshot of SAP Concur takes its customer activation workshops virtual with ON24.Screenshot of Atheanhealth broadcasts an authentic conversation with industry thought leaders to its audience.Screenshot of SAS creates webinar series, Analytics in 20, to education product best practices in short amount of time.Screenshot of NVIDIA creates always-on content library filled with webinars with ON24 Engagement Hub, segmented by different languages and geo-locations.Screenshot of ADP, using ON24 Target, creates personalized landing pages to encourage and accelerate ADP benefit enrollment.  This resource page has on-demand webinars, help articles and ways to immediately enroll.

ON24 Competitors

ON24 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.

GoTo Webinar and Webex App are common alternatives for ON24.

Reviewers rate Q&A and Event registration highest, with a score of 9.6.

The most common users of ON24 are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(628)

Attribute Ratings

Reviews

(1-25 of 213)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 are our webinar platform. We host webinars mostly for our customers to educate them in on (new) features and functionalities in our Software. But at the same time we also host webinars aimed at potential customers to help with brand awareness and lead generations. ON24 helps us to make customers better informed about our product and gain leads for sales to follow up on.
  • Audience console that you can design completely to your organizations brand
  • A lot of engagement options during webinars, both live and on demand
  • A lot of data to report on and that we use for follow up
  • Integration with Hubspot that helps us with the automation AFTER a webinar
  • Dutch is not supported yet as a language for On Demand captioning
  • More flexibility on registration pages
  • Easier integration options for Hubspot. The integration it pretty complex and not that out of the box
I think ON24 is very well suited for when you are a global operating organization and wanting to host webinars. It is really easy to schedule a webinar in different time zones. Next to that it's easy to create simulive webinar in order to make webinar available around the world

I do think that ON24 is a little on the pricier side which might make the tool a little too expensive for smaller organizations.
Alex Gant | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use On24 for external facing client webinars. We want to showcase our expertise to our clients but also provide them with updates on industry trends and engage them in scientific and commercial conversations and dialogue to stay up on trends and up-to-date in a variety of areas across all of our businesses. We have events that range from panel discussions, lecture style presentations, and fireside chats with invited guests and clients.
  • Immediate analytics following webcasts
  • Quick and efficient tech support
  • Recommendations on ways to improve engagement
  • Extra emails to participants more than 1 day after the webinar would be nice so we could have some extra touchpoints
  • Some overarching year-over-year analysis would be great
  • The ability to omit specific events from data reviews in case we don't want to include a smaller invitation-only event or internal event into our data scores and averages
There are some scenarios where we have wanted to use On24 but could not due to some limitations. It would be nice to allow someone to have a login for private events that other admins could not access. Internal events are maybe not ideal for On24 because the internal staff data, engagement, and attendance numbers would impact the overall data and engagement from clients
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Using ON24 to support your quarterly webinar program for increasing product awareness and adoption is a strategic approach that leverages digital platforms to engage your audience effectively. ON24 offers a versatile platform that allows for a blend of live events and on-demand content, catering to various preferences and schedules of your audience. Here's an expansion on how you can utilize ON24 effectively for your webinar program:1. **Live Webinars**: Conducting live webinars allows for real-time interaction with your audience. You can host product demonstrations, Q&A sessions, and live polls to engage participants actively. Live webinars create a sense of urgency and exclusivity, encouraging attendance and participation. Additionally, they enable direct feedback and immediate response to queries or concerns, fostering a dynamic and interactive learning environment.2. **Direct-to-On-Demand Webinars**: Offering on-demand webinars provides flexibility for participants who may not be able to attend live sessions due to scheduling conflicts or time zone differences. By recording and making webinars available on-demand, you extend the reach of your content and ensure accessibility for a broader audience. Participants can access the material at their convenience, allowing for self-paced learning and repeated viewing, which can reinforce key messages and increase retention.3. **Educational Roundtable Discussions**: In addition to product-focused content, you can use ON24 to host educational roundtable discussions and thought leadership activities. These sessions can cover industry trends, best practices, and emerging technologies, positioning your company as a knowledgeable authority in your field. Roundtable discussions facilitate peer-to-peer learning and networking opportunities, encouraging engagement and fostering a community around your brand.4. **Interactive Features**: ON24 offers various interactive features that enhance audience engagement during webinars. You can incorporate live chat, polls, surveys, and downloadable resources to encourage participation and gather valuable feedback. Interactive elements not only make the webinar experience more engaging but also provide insights into audience preferences and interests, which can inform future content development and marketing strategies.5. **Analytics and Reporting**: Leveraging ON24's analytics and reporting capabilities allows you to track webinar performance and measure the effectiveness of your program. You can gather data on attendance rates, engagement metrics, and audience demographics to assess the impact of your webinars and identify areas for improvement. Insights derived from analytics enable data-driven decision-making, helping you refine your webinar strategy and optimize results over time.By leveraging ON24 for your quarterly webinar program, you can effectively increase product awareness, drive adoption, and position your company as a thought leader in your industry. Whether through live events, on-demand content, educational discussions, or interactive features, ON24 provides a comprehensive platform to engage your audience and achieve your marketing objectives.
  • Support
  • Ease of implementation
  • Customization option
  • Reporting capability
  • Copying previous webinars as a template for future webinars
  • Integration with other software
Well suited to support using digital events to improve product awareness, generate pipeline and gather customer intellligence.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our firm uses ON24 primarily for client webinars, that include Continuing Legal Education Courses, and Marketing/Customer Engagement Purposes.
Some of the business problems ON24 addresses for our firm is the ability to reach a wide range of our clients in a timely manner when we need to share information based on legislative updates, new regulation, etc.
  • Registration
  • Ability to customize automatic email communications through system
  • Customer Support, my CSM is very responsive and proactive.
  • Connectivity can sometimes be a difficult.
  • the pop ups and screen view in elite studio is a bit daunting for the older non computer savvy folks at my firm
ON24 works great for a 4 part webinar series we host every fall that is a annual legal update that allows us to reach a slew of clients that we would otherwise not. (if we conducted the same in person). We typically see 300+ attendees per webinar in this series.

One component we focus on for some events is networking, the virtual break out rooms are a good add on when hosting but it does not replace the face to face component of networking. The ON24 ones are also more formal that a zoom breakout for instance, as ON24 is completely different experience than a Zoom webinar anyway.
Laura Woods | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 for prospect and customer webinars. We were struggling to get attendees as well as struggling to keep people's attention during the presentation.
  • Customized Console
  • Customized Calendar Invites
  • Reporting
  • Downloading of Videos sometimes zoomed in
It's a no-brainer: On24 provides a customized service that keeps people entertained during webinars.
Martha V Padilla | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for internal webinars to give further discussion on trends, programs, software's, and report evaluations. Currently we are aiming to maximize SQOs and increase pipeline.
  • report URL dashboard
  • multiple webinars at the same time.
  • having online guides + the webinerd community
  • Emails should have analytics too
  • Key moments did not make a good impression on me, the idea is good but when I embedded it into the email it didn't work or look properly formatted.
  • I dislike that on the elite studio update it took away the webinar title and the webinar id number.
the audience console is very attractive on ON24.

I disike that another package needs to be purchased in order for webcams and audio to active for the audience.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 to produce sponsored webinars in cooperation with our advertising partners. To a lesser extent, we also use it for editorial webinars.
  • Being able to customize the branding of the webinar console is unsurpassed
  • Reporting is stronger than most webinar platforms, although a bit buggy in spots. Their legacy reporting interface was a lot more user-friendly than their current interface. You can still access legacy reports, and that's how we pull all of our data.
  • Event setup is easy once you get the hang of it, although a bit limited in spots.
  • Slides-and-audio webinars work flawlessly, but ON24 is still trying to catch up to other vendors when it comes to video. The interface is buggy, connection issues occur with 10-15% of our presenters (even when they're using the ON24-recommended web browser and configuration), and there is no native support for backgrounds like you find in Zoom and other platforms.
  • The new Elite Studio interface took a step forward in some areas, but a step backward in others. They took away the ability for presenters to mark audience questions as high, medium, or low. Other aspects of the UI are just broken—like sometimes the Q&A pane disappears completely for presenters. Months after reporting the bugs, they still exist. ON24 has provided workarounds for some issues but hasn't fixed many of these underlying bugs.
  • For video events, there's no way to spotlight individual speakers. If you have a presenter who doesn't need to be on camera for the entire event, they appear as an ugly black block for most of the event, with no way for the producer to get rid of it. The voice recognition is not great, which often leads to an awkward 3-5 seconds where one presenter is on screen but another one is speaking.
  • There's a learning curve for new presenters. Doing rehearsals with the software in advance is a must, and explaining all of the controls in a live 30-minute walk-through is necessary. It's not as intuitive as a platform like Zoom or GoToWebinar. There are lots of things that need to be explained to new presenters.
I have been using ON24 for nearly two decades, and the software has evolved dramatically over time. Whenever a new major release has come out, it's always been two steps forward and two steps back. They improve certain aspects of the platform but make others harder to use or less flexible. ON24 is great for a company with a dedicated event manager who can own the entire process—setting up events, running rehearsals, and providing guidance to new presenters. But for an organization where you don't have this level of resources, I could see ON24 being too difficult to manage. Also: Deep pockets are a must because ON24 charges by the event (unlike other platforms such as Zoom and GoToWebinar that are subscription-based). ON24 charges extra for connecting other systems to their API, and there are lots of other "extras" that make the cost add up quickly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Webinars for clients and within the company. Town halls, training, sales meetings, and product launches. We use the poll and the survey features to up engagement and they are easy to set up and use. I like to use the recent highlight feature to point to the Q&A box and get more people to submit questions for the speakers and the moderator.
  • on-demand webcast
  • RTMP streaming
  • simu-live
  • lobby music choice
  • not being able to delete the first slide deck (only replacing is an option)
  • CS rarely reads the event ID in the chat and instead always asks for it
more suited: RTMP streaming, simu-live, on-demand. Product launches, town halls, webcasts, and sales meetings. less suited: for a-synchronous communication and small two-way events. Typically we use it when one or a few presenters need to present and for privacy reasons we can't show the public or have their voices recorded: in this instance the Q&A box does a great job as, compared to a regular chat, it can be moderated before the questions are answered.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For demand generation - lots of webinars. Used for thought leadership and to connect with prospective customers/clients.
  • Easy to use interface.
  • Very little tech problems. easy to connect for producers and presenters.
  • Easily accessible backend reporting.
  • Great customer service.
  • Storyboard. Lately, I have to minimize the window to be able to drag the storyboard and see it. Used to not have this issue.
ON24 is one of the best and easiest platform to use for webinars. I used to use Zoom or Webex and it did not have the same capabilities, and brough it a lot more tech issues. I like that in ON24 if you accidently exit out of the webinar, it doesn't mean the webinar ends, unlike in other platforms. If there are tech problems, its also great to be able to call in. The interface is easy to use and easy for presenters and producers to navigate. I like that the webinars automatically record, you don't have to press an extra button to record which is one less thing to worry about. Unlike other platforms where you'd have to remember to do that. Customer service is also great, always willing to help. Service is quick
September 13, 2023

ON24 scaled our Events

Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 primarily for its event functionality which enables us to record events and play them in the future as if they are live to the audience. This functionality means we only have to record a session once and use it many times rather than have to get everyone together on a regualr basis which can be difficult to facilitate. We also use ON24 for hosting web content which allows us to track user engagement through the analytics section, showing us how many pieces of content users are viewing and therefore giving us an idea of the strength of the lead.
  • Live Events
  • Simulated Live Events
  • Tracking Web Content
  • User experience
  • Support
  • Layout
Depending on what you want to get from the software would be a big factor for why i would personally recommend ON24. If you want to use it primarily for the Events then i would reccomend this as its very user friendly. All presenters can log into the same link and present their pre-uploaded slides without the need to screen-share or switch presenters which can make presentations clunky.

The content tracking and custom landing pages are good but depending on how customised you want to make them there may be limitations. ON24 were good at helping us through trying to get our pages as customised as possible but there are some restrictions of personalisation currently.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 to support our busy webinar programme at our company. Used for both internal/external webinars, ON24 supports the facilitation of around 6-7 webinars per week. We integrate the data and analytics from ON24 into our CRM tools to help support our Marketing and Sales teams across the business. ON24 has helped us provide engaging and attractive webinars to our audiences.
  • Provide Engagement Tools
  • Reporting & Analytics
  • Flexibility of Design
  • Complexity in some places
Facilitating webinars anywhere from 5-1000 attendees.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am leading the webinar organisations (promotions, setup, monitoring) for EMEA region. After 3 years experience, I am very familiar with the platform. We organised more than 200 customer focused webinars since we started only for our company. It is very easy to set up a webinar, create the registration page and front console. ON24 made some updates to their engagement tools, and they are very useful. Also, connecting via webcam to prerecorded + rollover setup was the most efficient update for me.

Yet, there are still some limitations on designing the event's registration page, front console and engagement hub design. They are improving the features, but there should be more options. Also, there is no video editing option on the platform. Although there is a small issue in the recordings or presentations, we need to reupload the content. Digital events are getting more popular and competitive every day. ON24 should synchronise with other main video platforms easily to increase its visibility. Additionally, it would be great to have some AI generated tools inside of the platform. I think it will change the whole experience to increase the quality of content and usability.

Moreover, ON24 has one of the best support teams anytime when we need it. They are always friendly and responsive. I would like to work with ON24 in the future, but we always need more updates on the platform to catch the fast-tracking improvements in the digital world.
  • Customer support
  • Collecting all webinar reporting
  • Variety of engagement tools
  • Design limitations
  • AI features
  • Online content editing
ON24's support quality makes the biggest difference for me. They are always responsive and helpful for any issues. Also, now very familiar with the platform. It is especially one of the best virtual event platforms for enterprises and big companies. We plan to move more with ON24 in the following years.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 to produce virtual events. We host events on ON24, anywhere from 30-900 people geared toward government training. We offer events on a variety of technology and management topics. We utilize the engagement features on the platform (open chat, polling, Q&A, etc.). ON24 helps us get content and training opportunities out to government employees to further their education.
  • Ease of use (internally)
  • User friendly (externally)
  • Quick replies to IT tickets
  • We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees)
  • Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account
ON24 is extremely easy to use once you know your way around. The knowledge center is also a great resource to use if you have a simple question, you don't have to go through the hassle of submitting a ticket.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use On24 to create and manage all of our virtual events. On24 links to our Marketo interface allowing seamless registrations.
  • Webinar Organization
  • Analytics
  • Integrations
  • The link between On24 and Marketo could be cleaner.
  • Analytics could be easier to access.
On24 would work for most companies looking to grow or scale their virtual events.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 for running our Customer care webinars and leading product training, advocacy and thought leadership. ON24 has provided us the ability to host webinars, complete registrations and sync with our CRM as well as have accurate data on sign ups, attendees and viewers on demand. This also provided us with the ability to close caption our webinars which is very important to us as a business.
  • Closed captions
  • Personalisation of webinar interface
  • data analytics
  • Ease of templates and interfaces
  • The time to upload media
  • Not having the ability to use google slides
ON24 is best suited for those who want to personalise their webinar experience for their users but also requires a marketing / design team support to ensure the layout is on brand.
Jeremy Stephens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ON24 Elite for Client education webcasts and ON24 Forums for smaller interactive paid client training. Our marketing, development, and support teams are able to mine the data we garner from these sessions to help existing clients.
  • CPE certificates are available almost immediately.
  • It uses the web browser, so there are no downloads for the presenter or customer.
  • Resources are able to be added for download on the platform.
  • Reporting still needs some work. You need to access each event report separately.
  • Doesn't support the Morph transition in PowerPoint.
  • Needs an import process for polling questions; having to type them in leaves lots of room for error on my part.
ON24 Elite and Forums are great for our CPE sessions. Having the CPE certificate immediately available without interaction from our staff has saved hundreds of people hours in manually checking and processing those certificates.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using ON24 for our virtual webinars and vendor shows. We have used both Hub's and Virtual Environments with ON24 and see the benefits in using both depending on what kind of event you're looking to host. We've hosted one off sessions, webinar series and internal conferences using ON24 and have had much success.
  • Recording sessions is super easy and your library stays with you as long as you have a contract.
  • Teaching others to use the platform is relatively easy and user friendly.
  • There are are a ton of engagement tools that are useful when setting up an event.
  • It's very hard to nail down a contract with ON if you've done your research. We've made a heavy investment and when our contract was up for renewal felt like the ON24 team was not being transparent in how they got to our investment for the upcoming year.
For pre-recorded and live sessions ON24 is great. Everything automatically records so you don't have to worry about having additional recording software running on your computer. All sessions are automatically archived and available for the term of the contract which is nice.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
On24 is used by 3 of our departments to deliver webcasts to our members. ON24 allows our company to provide high quality webcasts that our members enjoy. We also take advantage of the E Hub which provides us the ability to offer mini conferences to customers. We get access to analytics immediately after events.
  • EHUB
  • Email notifications
  • Analytics
  • Need more robust features
  • Ease of use compared to zoom is lacking
  • Cheaper add ons
For webcasts with limited interaction between speaker and attendee, ON24 is great. It is also great for us to provide 1 day conferences. When we have smaller groups of users, who should be able to speak in webcasts, we must use other platforms. There are also no breakout rooms available.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use ON24 in my organization for demand generation and partner training. We host at least 120 events per year to engage prospects, customers, and partners. Furthermore, we use ON24's engagement tools within the event console to deliver sales-related signals to the sales teams. So far, ON24 has done a great job at helping us solve our business problems.
  • Engaging target audience
  • Providing a plethora of event types
  • Flexibility
  • Customer support
Customer support via the support chat can be a hit or miss. When customer support is not able to help, we ask customer success to assist, which may not be available during all hours. I think some additional training for customer support would improve customer satisfaction scores. That's all I can say for now.
Janet Ramos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use on24 as a platform to attend a trainings online. We were able to view the profile of the speakers so we have the idea who are they. Also an options in sizes of the windows, like the screen share or the speakers. There is no need to download an application in using this platform, we can access it using browser.
  • the profiles of the speakers
  • options of the sizes of the windows either the screen share or the speaker
  • links about the topics discussing
  • have an option to communicate using mic and video
  • improve the quality of video
Its good in attending a webinars. It is less appropriate in times where the attendees can participate using voice and video.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use ON24 differently than many of you. I interview authors about their books. This is a great way to interact with our audience. There is no funnel-like in a bigger sales plan. This is just a great way to let people hear a bit about the book directly from the author. I also take the opportunity to let the audience know about other books, webinars, and OSV products.
  • Stability of the program
  • Ability to brand the webinars
  • Constant improvements and updates
  • I'd like to be able to make the slides smaller in the presenter bridge
  • Would love to not have to download each webinar into MP4 file to save it
  • Wish I could correct a slide without having to re-upload the entire slide show
I was/am not very technically inclined when I first started using ON24. I was terrified. It's a good program for everyone in your organization since newbies can figure it out, and people who are more in the know can do more sophisticated webinars with breakout rooms, etc.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize ON24 to produce live and on-demand webinars for our members, predominantly as a way to provide CPD learning material, enhance our product value and therefore increase customer loyalty and retention. The platform enables us to be creative with our content and reflects our market-leading status with the various branding options. We are moving to a digital-first strategy in terms of customer engagement and events. Previously we were delivering award-winning physical events, so we need our digital events to-rated just as highly.
  • Branding and customization of the look of the platform and emails.
  • Ability to issue CPD certificates and control when they are issued e.g have to attend for a certain time, complete a test, etc.
  • User-friendly 'studio' for presenters and producers.
  • I would love to see some 'hints and tips' that automatically pop up for a user on different areas of the screen the first time they use the platform e.g showing how to resize a tool, and how to make a tool appear.
  • They need to find an easier way for 1 person to register multiple people for the same webinar - having to delete cookies every time is not very user-friendly.
  • I would love to see the highlighting of engagement tools be shown on a phone as well as a laptop/PC.
  • I would love to be able to unmute a member of the audience when required.
ON24 works well for customer engagement and for demonstrating the WOW factor for the audience. It does not work as well for when you want to be able to have a bit more of a 2-way conversation. It would be great to be able to unmute members of the audience when required.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've used ON24 as an attendee and from what I've experienced so far it is a well-put-together service. It keeps the buzz and excitement element of attending an in-person event but through a virtual experience. I wish every virtual event was put together through ON24, and if I saw other events being hosted by them that I was interested in I would be more to attend.
  • Offering different spaces within the virtual area
  • Encourage engagement
  • Communication
  • It would have been nice to get more info about the sessions beforehand
  • It would have been nice to be able to book the sessions beforehand
It is well suited to people who want that in-person feeling but from at home - e.g. for those that are not ready to engage in in-person events just yet. Also suited for events where there is a lot of content to share through different mediums. It is probably less appropriate for small events that don't have a lot of content to share.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ON24 offers a great virtual experience if you want to host webinars and online events. This is especially the case if you are hosting a multi-session event. It provides the user with the ability to easily host demos, datasheets, and all manner of content to help optimize an attendee's experience.
  • Great webinar service
  • Virtual experience platform
  • Content hosting platform
  • Making the options of the webinar not pop up all at once (less cluttered).
  • An easier experience to host different types of virtual events.
  • The adjustability of their menus when hosting a virtual event.
ON24 is perfect for the organization that wants to give its audience an experience that isn't just watching a plain, dull webinar. It's extremely engaging and allows you to highlight demo pages and other relevant content, so that your webinar and the virtual event is not a dead-end piece of content.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our Field Sales teams were unable to engage in person with our potential Medicare health plan members. Our marketing team had to react quickly and ON24 was the company that fit the bill for being able to provide a tool where our field sales teams could engage with potential members. ON24 is such an excellent tool. The team was able to use the analytics to track engagement. While we began with enrollment seminars, we ended up scaling our webinars into other areas to put our field sales teams out in front of potential health plan members.
  • Engagement tracking - how long an attendee stays on the webinar.
  • Registration page customization.
  • Email offerings - reminders and thank you.
  • Ability to customize the console with our company's content.
  • Break out rooms.
  • An easier way to slice and dice the analytics - would like to see ON24 up their game in that area.
  • Our team likes that ON24 is very self-service-oriented, there are some situations that don't fit into the self-service and sometimes require a conversation with a live person (not a chatbot) - would be great if there was a help desk type of contact.
ON24 is THE best webinar experience company. They offer so many webinars that provide guidance and assistance. Because of these many offerings, the team has been able to really "up their game" in terms of the experience we are offering our salespeople and how they are pulling beneficiaries in. Our sales team has realized an abundance of enrollments due to the ON24 platform. ON24 has a very robust library of information. 99.9% of the time, the team is able to find the answer he/she needs when they come up against an obstacle. ON24 also integrates flawlessly with our CRM system. They are a tremendous partner and we are so grateful for such an amazing platform!
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